Booking Terms and Conditions
Forest View Holidays Terms & Conditions
The Contract for a short-term holiday rental shall be made between the Client and Mr & Mrs J & M G loader. The Contract shall be governed by UK Law. It will be entered into when the deposit is processed and Mr & Mrs J & M G loader issues the confirmation letter. The Contract will be subject to all the following booking conditions.
A deposit of 20% of the rental fee is payable if the booking is made more than six weeks before the commencement of the rental. Non-payment of the balance of the rental on or before the due date shall be construed as a cancellation of the contract by the Client. For bookings made less than six weeks before the commencement of the rental the total rental fee is payable on booking. Payment can be accepted by cheque if received not less than two weeks before the commencement of the rental. All payments shall be made to ‘Forest View Holidays’ at the address at the bottom of the Booking Form.
- Deposits and Cancellation Overview
Any cancellation made by the Client for whatever reason shall be in writing. If the booking is cancelled within two weeks of the arrival date, the entire rental fee will be forfeit. For cancellations made prior to two weeks before the arrival date, a percentage of the rental fee will be refundable, the percentage being calculated according to a sliding scale and increasing with the length of time between the date of cancellation and the arrival date. Full details of our policy regarding cancellations and movement of bookings is stated below. Mr & Mrs J & M G loader strongly recommends Clients to take out Cancellation Insurance.
A deposit of 20% is payable at the time of the booking, the balance being due six weeks before the arrival date. Guests must remit the balance so that we receive the payment by the due date. Should we not receive the balance by the due date (or should the credit card company refuse the payment if the deposit was paid by that method) then we will attempt to contact the guest using the contact details with which we have been supplied, but it nonetheless remains the guest’s responsibility to ensure the balance is paid on time. If we have still not received the balance three weeks after the due date, then the booking will be deemed to have been cancelled, the deposit will be forfeit and we will be free to rebook the property.
When a booking is cancelled, the percentage of the total holiday cost charged as a cancellation fee (i.e. not refunded) will depend upon the amount of time still to elapse before the arrival date as per the following table:
0-2 weeks 100% of total holiday cost is forfeit inc deposit
2-4 weeks 66% of total holiday cost is forfeit inc deposit
4-6 weeks 33% of total holiday cost is forfeit inc deposit
When a holiday is cancelled the deposit is forfeit unless a fresh booking is made for a new holiday to be taken within 12 months of the cancellation date. In these circumstances the forfeited deposit may be used towards the cost of the new booking.
No VAT is applicable.
- Period of Hire
Rentals commence, unless otherwise notified, at 4 p.m. on the day of arrival and terminate at 10 a.m. on the day of departure.
- Number of Persons in the Property
The number of persons occupying the property must not exceed the maximum number stipulated on our website. Mr & Mrs J & M G loader reserves the right to refuse entry to the entire party if this condition is not observed.
Should there be any cause for complaint during the occupation of the property, it must be notified promptly to Mr & Mrs J & M G loader and in the case of a serious problem confirmed in writing.
- Care of the Property
Mr & Mrs J & M G loader operate a strictly no smoking policy in all of their properties. The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as at the beginning.
- Breakages, Damage or Loss of Apartment Keys
The Client is legally bound to reimburse Mr & Mrs J & M G loader for replacement, repair or extra cleaning costs on demand.
- Provided As Standard & On Request
All bed linen and towels are provided as standard. Stair gates are fitted but may be easily removed by clients or by request. If clients have any special requests due to allergies, please contact Mr & Mrs J & M G loader. Access statements for each property are available on our website at www.forestviewholidays.co.uk For any access questions please call 01267 253703.
Cots and high chairs are available on request but guests are asked to provide their own cot mattress and bedding.
Mr & Mrs J & M G loader do accept dogs by prior arrangement. It is important to note that whilst dogs are made welcome at Forest View Holidays no dogs are allowed on furniture, upstairs in any of our two story houses and dogs are not allowed in the bedrooms or bathrooms of our single story properties. Any breach of this rule will incur charges for the necessary extra cleaning work and the replacement of any bed linen or other articles deemed to have been soiled by the dog(s). Guests accept total responsibility for their dog(s) and their dogs actions e.g. cleaning up mess etc, being financially responsible for any damage caused. Dogs must not be left unattended in any property.
Please be aware that any area of open water is a potential danger to children and our lake is no exception. Clients must ensure that children are adequately supervised at all times when they are near the water.
Mr & Mrs J & M G loader, their employees and agents do not accept third party liability in respect of breach of contract, negligence, misrepresentation or otherwise.
Mr & Mrs J & M G loader do not warrant and are not responsible for the accuracy of any verbal information given or statements made by any of its &ervants or agents.
- Right to Refuse Access and Right of Entry
Mr & Mrs J & M G Loader reserve the right to refuse access to the cottage to any person who in our reasonable opinion is unsuitable to take charge of it. In such case the rental will be refunded less any reasonable administration charges incurred. Further, if in our reasonable opinion, any person is not suitable to continue their holiday because of bad behaviour, damage to property or danger or annoyance to others, they will be asked to leave and no refund will be given.
Mr & Mrs J & M G loader shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.
Guests must accept responsibility for the safety of their children; and dogs.
- Country Code
Guests are requested to respect the wildlife, Forest View animals and the Country Code of Conduct
- Mobile Phone Signal
Due to the rural and hilly nature of our surroundings, mobile phone signals on all networks are intermittent or not available. A landline is provided in each cottage.